Privacy Policy

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At carriage Care, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our car wash and detailing services.

We may collect the following types of information:

• Personal Information: Name, phone number, email, vehicle information, address.
   
• Booking & Payment Details: Date/time of services, selected packages, payment method (via secure third-party processors).
   
• Website Usage Data: IP address, browser type, device information, and interaction with the website (via cookies).
   

We use the information to:

• Process appointments and payments
   
• Send booking confirmations and service updates
   
• Respond to customer inquiries
   
• Improve our services and website
   
• Send promotional offers (only if you opt-in)
   

Our website uses cookies to enhance user experience, remember preferences, and analyze website traffic. You can control or disable cookies via your browser settings.

We take appropriate security measures to safeguard your personal information. All sensitive data is encrypted and processed through secure channels.

We do not sell, trade, or rent your personal information. We may share data with:

• Secure payment gateways (e.g., Razorpay, Stripe)
   
• CRM or email marketing tools (with your consent)
   
• Service partners (for fulfilling your detailing requests)
   

You have the right to:

• Access or update your personal information
   
• Request data deletion
   
• Unsubscribe from marketing emails at any time
   

To exercise these rights, contact us at: helpdesk@carriagecare.in

By using this website and our services, you agree to the following terms:

• Services must be booked in advance via our website, phone, or mobile app.
   
• Please ensure your vehicle is accessible at the scheduled time.
   
• Cancellations or reschedules must be made at least 24 hours in advance.
   

• All prices are listed in INR and include applicable taxes unless stated.
   
• Payments must be made online or at the time of service.
   
• We reserve the right to change prices at any time without prior notice.
   

• If you are not satisfied with our service, please contact us within 24 hours.
   
• Refunds or re-service may be offered at our discretion based on the issue.
   

• Please remove valuables from your car before service. We are not responsible for lost items.
   
• We are not liable for pre-existing damage or wear and tear.
   
• Extra charges may apply for heavily soiled vehicles or pet hair removal.
   

• You may not use our website for any unlawful purpose or to solicit others to perform illegal acts.
   
• You may not attempt to gain unauthorized access to our systems.